Website, Online Shop, Health Checks and Consultations

Effective Date: September 2026

Sally T. respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy explains how personal information is collected, used, stored and protected when you use the Sally T. website and online services.

1. Introduction

This Privacy Policy applies when you visit the Sally T. website, purchase products from our online shop, create an account, complete a health check or questionnaire, book or enquire about a consultation, subscribe to communications or contact us.

Personal information is processed in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using this website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Personal Information We May Collect

Depending on how you use the website, we may collect personal information such as your name and surname, email address, telephone number, billing and delivery address, account information, products ordered, order history, payment method and payment status, correspondence and enquiries, consultation or booking information, marketing preferences, IP address, browser and device information, and information collected through cookies or similar technologies.

Where you voluntarily complete a health check, questionnaire or assessment, we may also receive information relating to your health, lifestyle, nutrition, symptoms or wellness concerns.

We seek to collect only information reasonably necessary for the purpose for which it is processed.

3. Health and Questionnaire Information

Certain Sally T. website features may allow you to provide information relating to your health, lifestyle, nutrition, symptoms or wellness concerns.

Because this type of information may be sensitive, it will only be used for the purposes for which it was collected, such as providing questionnaire results, general wellness guidance, responding to an enquiry or assisting with a requested consultation.

You should only submit information that you are comfortable providing electronically.

Health questionnaire information does not itself constitute a medical diagnosis or clinical assessment.

4. How We Use Personal Information

We may use personal information to process and fulfil online orders, arrange product delivery, process payments and confirm payment status, create and administer customer accounts, communicate regarding orders, respond to enquiries, administer health checks and questionnaires, arrange consultations or requested services, provide customer support, manage returns and refunds, maintain accounting or legal records, improve website security and functionality, detect or prevent fraud, comply with legal obligations and send marketing communications where permitted.

We do not use personal information for purposes materially unrelated to the reason for which it was collected unless permitted or required by law.

5. Online Orders and WooCommerce

The Sally T. online shop operates using WordPress and WooCommerce.

When you place an order, information required to process and administer that order is stored electronically within the website’s WordPress/WooCommerce database and associated hosting infrastructure. This may include your name, email address, telephone number, billing and delivery addresses, products ordered, order history and payment status.

Customer and order information is not routinely downloaded and stored on Sally T. company computers. Authorised personnel may access the secure website administration environment where reasonably necessary to process orders, provide customer service, administer the website or meet accounting and legal obligations.

6. Payment Information

Payments made through the online shop may be processed by an independent payment gateway or payment service provider.

Sally T. does not intentionally store customers’ complete payment card numbers or card security codes within the WooCommerce website database. Payment information required to complete a transaction may be transmitted securely to the applicable payment provider.

Some payment systems may use secure tokens or transaction references rather than storing complete card details on the website.

Payment providers process information in accordance with their own security standards, terms and privacy policies.

7. How Your Information Is Protected

Reasonable technical and organisational safeguards are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

The website uses HTTPS/SSL technology to encrypt information transmitted between a visitor’s browser and the website server. Additional safeguards may include controlled administrative access, passwords, software updates, hosting security measures, backups and other appropriate website security practices.

No electronic system can be guaranteed to be completely secure. Sally T. therefore cannot provide an absolute guarantee against every possible security incident.

8. Sharing of Personal Information

Sally T. does not sell personal information to third parties.

Information may be shared with trusted service providers where reasonably necessary to operate the business or provide a service requested by you. These may include website and hosting providers, payment processors, courier and delivery providers, email or communication services, website security and backup providers, booking systems, accounting or professional service providers, and authorities where disclosure is required by law.

Only information reasonably necessary for the relevant service should be disclosed.

9. Delivery Information

Where you purchase a physical product, your name, delivery address, telephone number and other information reasonably necessary to complete delivery may be supplied to the courier or delivery provider responsible for fulfilling your order.

This information is supplied for the purpose of delivering your purchase and dealing with associated delivery requirements.

10. Marketing Communications

Where you have subscribed to promotional communications, we may use your contact information to send information about products, promotions, news or services.

You may unsubscribe from electronic marketing communications using the unsubscribe facility provided in the communication or by contacting us.

Transactional communications relating to an order, account, payment, delivery or requested service may still be sent where necessary.

11. Cookies

The Sally T. website uses cookies and similar technologies to provide essential website functionality, maintain shopping sessions, remember preferences, improve website performance and, where applicable, measure website usage or support marketing functionality.

Further information about the use of cookies is provided in the Sally T. Cookie Policy.

12. Retention of Personal Information

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected or for as long as required by applicable legal, accounting, tax, contractual or regulatory obligations.

Order records may need to be retained for legitimate business, accounting, tax, fraud-prevention or legal purposes.

When information is no longer required, reasonable steps will be taken to delete, destroy or de-identify it as appropriate.

13. Your Privacy Rights

Subject to POPIA and other applicable legislation, you may have the right to request confirmation that we hold personal information about you, request access to that information, request correction of inaccurate information, request deletion or destruction where legally appropriate, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint regarding the processing of your personal information.

Certain information may need to be retained despite a deletion request where retention is required or permitted by law.

14. Children’s Personal Information

The website and online shop are not intended to encourage children to independently provide sensitive personal information or purchase supplements without appropriate adult supervision.

Where personal information relating to a child is required, it should be provided by or with the involvement of a parent, guardian or other legally authorised person where required by law.

15. Third-Party Websites and Services

The website may contain links to or integrate with websites and services operated by third parties.

Sally T. is not responsible for the privacy practices, security or content of independent third-party websites or services. Visitors should review the applicable privacy policies before supplying personal information to those services.

16. Data Breaches and Security Incidents

If a security incident involving personal information occurs, Sally T. will take reasonable steps to investigate, contain and address the incident.

Where notification is required under applicable law, affected persons and/or the appropriate regulatory authority will be notified as required.

17. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or legal obligations.

The latest version published on the website will apply from its stated effective date.

18. Contact and Privacy Requests

Questions regarding this Privacy Policy or requests relating to personal information may be submitted using the contact details provided on the Sally T. website.

Where applicable, a person may also lodge a complaint with South Africa’s Information Regulator in accordance with POPIA.