Website and Online Shop

Effective Date: September 2026

These Terms & Conditions govern the use of the Sally T. website, online shop, health checks, questionnaires, consultation enquiries and related website services. By accessing or using the website, you agree to these Terms & Conditions.

1. Introduction

Welcome to Sally T. These Terms & Conditions govern your use of this website, including browsing information, using online health checks, purchasing products, submitting enquiries and using other services made available through the website.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.

2. Website Use

You may use this website to browse our content, obtain general information about our products and services, complete available health checks, contact us, book or enquire about consultations and make legitimate purchases through our online shop.

You may not use this website for any unlawful, fraudulent or abusive purpose or in any manner that could damage, disable or interfere with the operation or security of the website.

Content on this website may not be copied, reproduced, republished, distributed or commercially exploited without prior written permission from Sally T., except where permitted by law.

3. Health and Wellness Information

Information provided on this website is intended for general educational and informational purposes.

Information relating to nutrition, supplementation, lifestyle, wellbeing, symptoms, health concerns or particular conditions does not constitute medical diagnosis, treatment or personalised medical advice.

Website content should not be used as a substitute for consultation with a qualified medical practitioner or other appropriately qualified healthcare professional.

Visitors should seek professional medical advice before making significant changes to their diet, medication, supplementation or treatment, particularly if they have an existing medical condition, are pregnant or breastfeeding, are taking medication or have concerns about their health.

Please also read our separate Health & Product Disclaimer.

4. Online Health Checks and Questionnaires

Health checks, questionnaires, scores and similar tools provided through this website are intended as general self-assessment and educational tools.

Results are based on the information supplied by the user and are not a medical diagnosis, clinical assessment or confirmation that a person has, or does not have, a medical condition.

A result or recommendation should not be used to delay professional medical attention.

Where appropriate, users may choose to request further guidance or book a consultation after completing a health check.

5. Products and Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, quantities, images, pricing and other information displayed on the website are accurate.

Product packaging, labels, colours and appearance may change from time to time and may differ from images displayed on the website.

Customers are responsible for reading the product label, ingredients, dosage instructions, warnings and other information supplied with a product before use.

Information describing a product in relation to a particular area of health does not automatically mean that the product is intended to diagnose, treat, cure or prevent a disease.

6. Suitability of Products

Individual responses to nutritional supplements and wellness products vary. A product suitable for one person may not be suitable for another.

Customers should consider their individual circumstances, allergies, sensitivities, existing medical conditions and medications before using any product.

If you are uncertain about the suitability of a product, consult a qualified healthcare professional before use.

Never discontinue, replace or alter prescribed medication or medical treatment based solely on information obtained from this website.

7. Online Shop and Orders

Products displayed through the Sally T. online shop are subject to availability.

Placing an order constitutes an offer to purchase the selected products. An order is not considered finally accepted until payment has been successfully processed and the order has been accepted for fulfilment.

We reserve the right, where permitted by law, to decline or cancel an order in circumstances including incorrect pricing, product unavailability, suspected fraud, payment failure or an obvious website or system error.

If payment has already been received for an order that we are unable to fulfil, the appropriate refund will be processed.

8. Pricing

All prices displayed on the website are stated in South African Rand (ZAR), unless indicated otherwise.

Prices may be changed without prior notice. Changes will not affect orders that have already been accepted, except where an obvious pricing error has occurred and applicable law permits correction.

Delivery or other applicable charges will be displayed during checkout where relevant.

9. Payment

Payment must be made using the payment methods made available during checkout.

Payment processing may be provided by an independent payment service provider. Sally T. does not necessarily receive or retain your complete card or banking credentials when payment is processed by an external payment gateway.

An order may remain pending until successful payment confirmation is received.

10. Stock Availability

All products are offered subject to availability.

Although we make reasonable efforts to maintain accurate stock information, a product may become unavailable after an order has been placed.

Where an ordered product cannot be supplied, we will contact the customer regarding an appropriate replacement, credit or refund, subject to applicable consumer law.

11. Delivery

Delivery times displayed or communicated are estimates unless expressly stated otherwise.

Delivery may be affected by courier delays, location, public holidays, stock availability, weather, operational disruptions or other circumstances outside our reasonable control.

Customers are responsible for supplying a complete and accurate delivery address and appropriate contact details.

Risk, delivery and ownership of goods will be dealt with in accordance with applicable South African law and the relevant delivery arrangements.

12. Returns, Refunds and Incorrect Products

Returns, refunds, defective goods and incorrectly supplied products will be handled in accordance with our applicable Returns and Refund Policy and South African consumer law.

For health, hygiene and safety reasons, certain opened or used products may not be eligible for return simply because a customer has changed their mind, where the law permits such a restriction.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that a consumer has under applicable South African law.

13. Promotions and Special Offers

Promotions, discounts, coupons and special offers may be subject to additional conditions, including validity periods, minimum purchases, specified products and stock availability.

Unless stated otherwise, promotions cannot necessarily be combined with other discounts or offers.

14. Consultations

Consultations offered through the website are subject to availability and any additional booking conditions communicated at the time of booking.

Booking a consultation does not create an emergency medical service.

If you believe that you are experiencing a medical emergency, seek immediate assistance from an appropriate emergency medical service or healthcare provider.

15. Intellectual Property

Unless otherwise indicated, website content including text, graphics, branding, logos, photographs, product information, layout and other original material is owned by or licensed to Sally T. and is protected by applicable intellectual property law.

No content may be reproduced or used commercially without prior written permission.

16. Third-Party Services and Links

This website may use or link to third-party services, including payment processors, courier services, booking systems and external websites.

We are not responsible for the availability, content, security or privacy practices of independent third-party websites or services.

Use of those services may also be subject to the third party’s own terms and privacy policies.

17. Personal Information

Personal information submitted through the website will be processed in accordance with our Privacy Policy and applicable South African data protection requirements, including the Protection of Personal Information Act (POPIA).

This may include information supplied when creating an account, placing an order, completing a form or health questionnaire, making an enquiry or booking a consultation.

Because health questionnaires may involve particularly sensitive information, the Privacy Policy should expressly explain the collection and handling of this information.

18. Website Availability

We make reasonable efforts to keep the website available and functioning correctly but do not guarantee uninterrupted or error-free access.

We may temporarily suspend, modify or withdraw parts of the website for maintenance, security, technical or operational reasons.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Sally T. will not be responsible for indirect or consequential loss arising from the use of this website or reliance on general information presented through it.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or legal requirements.

The latest version published on this website will apply from its stated effective date.

21. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from use of the website, subject to applicable consumer protection legislation and any rights to approach an appropriate regulator, tribunal or court, will be dealt with under South African law.

22. Contact

Questions relating to these Terms & Conditions, an order, product or service may be submitted using the contact details provided on the Sally T. website.